Zales Return Policy

If you bought something from Zales but now you are reconsidering it, you can go through their return policy. We are providing you a guide on their return policy, so you can easily return your unwanted product.

The return policy for Zales jewelry is simple and easy to understand. Customers can return the eligible products within 30 days of purchase. Your time begins from the date you bought the product from the store. According to their policy, the products should be in their perfect state with their guidance manual and guarantee card especially watches. To return a smartwatch, customers need to un-sync and erase all information in it.

Our guide to understanding the whole process will help you understand everything you need to know about starting a business.

Conditions for Returning to Zales: Zales Return Policy

  1. You must have a receipt or original purchase card to receive a return
  2. The item must be in the same condition as when it was sold
  3. The return must be made within 30 days of the purchase date
  4. The product must be returned in its original condition with all tags and packaging
  5. If you are not satisfied with your purchase, you may return it for a full refund or exchange

All the jewelry items are liable to return in 60 days, but a watch has a limit of 30 days from the buy. The products you are returning should be gotten back with all important records and documents, and should not be broken from any side or have any scratches. For watches, it should be in the same way it is received, with nothing done about it. You should never wear them. All the documentation of the packaging and the watch should be attached with it to return it. For smartwatches, you must have to clear all the data from them. If the process goes well and the product is clear, you will get your refund in 30 days. It will only be handed to the original buyer with the original receipt.

If you want to return any product to Zales, you first have to comply with these terms and conditions.

Methods of Returning at Zales 

If you purchase the jewelry online from the Zales website, you can return it within 30 days. To do so, you must first contact our customer service team and provide your order number. Once we have this information, we will send you a return authorization number. You can then return the jewelry by visiting our store or returning it by mail. If you purchase the jewelry at a Zales store, you can return it within 14 days. To do so, you must first contact our customer service team and provide your order number. Once we have this information, we will send you a return authorization number. You can then return the jewelry by visiting our store or returning it by mail.

Back to Store 

If you bought a jewelry product from a Zales store, you can easily return it by going back to that store. If you find any difficulty, you can go to any Zales outlet where the staff will guide you about the return policy. You just have to keep the certificates and documents of the products with you to the store. In this way, you can easily get back your money after returning the products.

Return through Email 

To return the products online, you have to follow the steps given below:

  1. Log in to your account on the Zales website.
  2. Click on “My Account” in the top left corner of the main screen.
  3. In the “My Account” section, click on “Return Policy.”
  4. On the next page, click on “Return Shipping.”
  5. On the next page, click on “Prepaid Delivery Label.”
  6. Click on “submit return form.”

Please provide essential information about your order, such as the order number and the product you are returning. The authorities will send you a prepaid shipping label in your email that you’ll have to print. Pack the things safely with the original or copy of the packing slip. If a printer is not available in your home, you can get your shipping label from an eligible UPS location. If you show them your digital return code, they will print a label for you. Return the products in a package with a shipping label stuck to it. Your return will be handled in almost 5 working days once the bundle arrives at their stockroom. You can get your money back within almost 5 to 7 after the processing.

In this way, you can return the products through an online process.

Products you can’t Return 

Zales offers a return policy on its jewelry and watches, but some products cannot be returned. ..

The products purchased from the outlets of Zales are only returned to the outlets. These products can’t be returned online. Customized products like customized watches, rings, earrings, or any other piece of jewelry can’t be returned. Watches and ear piercing earrings that are specially ordered cannot be returned. Products that are not in good condition or without a receipt cannot be returned.

You can return all the items except for the above-listed items. ..

Conclusion 

Zales has a return policy that is designed to make sure you are satisfied with your purchase. If you have any questions about the return policy, or if you would like to return a product, please visit our website or speak with a customer service representative. We here at Zales want you to be happy with your purchase, and we take pride in our return policy.

Yes, an online purchased product can be returned at a store. ..

If you have the complete product documentation of your online purchase, then you can return it at a store.

There is no fee for returning online with Zales.

It is free if you use your shipping label with the package.