PetSmart’s Live Animal Return Policy
If you purchase a live animal from PetSmart, such as a snake, iguana, hamster, or similar pet, you can return it not more than 14 days after purchase.
PetSmart is asking for the original receipt, the Pet, and other papers or information acquired at the time of purchase to process a return. If you have any questions or concerns about your return, please contact our customer service team at 1-800-PetSmart.
If you have a pet that died after being bought from PetSmart, you may be able to get a refund. ..
Your pet must be returned to the same store from where you originally bought it, and you’ll need to have a valid government-issued identification.
PetSmart’s Fish Return Policy.
The Fish you bought from PetSmart can be returned in not more than 14 days with a valid government-issued ID and the purchase receipt, like other live Pets.
PetSmart’s return policy for a dead fish states that such returns must be made to the store where it was bought. Additionally, a water sample must be included. ..
If you purchase an item at PetSmart and it does not come with a box, we will do our best to process a return for you. Please note that we may have to charge for return shipping if the item is returned within 30 days of purchase.
If you have a product that you no longer want, you must return it in its original packaging to receive a refund at PetSmart. ..
If you have a PetSmart return that is not in the product’s original packaging, your return may be rejected.
If the manager at your local PetSmart believes you qualify for a refund and have enough reasons to be allowed one, they can accept your return without the original packaging.
If an item has been opened and the packaging has been damaged, PetSmart will not accept the return. ..
If you have an opened bag of Pet food that you want to return, PetSmart will allow you to do so in their return policy if the product is in its original packaging. If you decide to swap an opened bag of Pet food for a different brand, PetSmart will allow this as well.
Customarily, PetSmart allows customers to return products within 14 days of purchase. However, if an opened product is returned, customers have a window of only 60 days to return the product.
PetSmart does not accept returns without receipt.
Petsmart’s return policy states that every return must be made together with a receipt before such will be considered for a refund. If you do not have a receipt, please contact us at 1-800-PETS-SMART and we will process your return for you.
If you have a product that you would like to return, please present your government-issued ID and the product in question to the store manager. He or she will be able to help you process your return and provide you with a Merchandise Return Card.
For an exchange without the receipt, outstanding balances will be credited to the payment channel used during the original purchases.
According to a recent report, PetSmart is reportedly looking up customers’ return receipts without their consent in order to better track returns. This raises concerns about the privacy of customers’ information and their right to privacy. ..
With a PetSmart Rewards membership, you may return products without a receipt since your purchase history can easily be traced. If you have a product that is defective, you may also return it without a receipt.
You’ll also have the opportunity to redeem your rewards for pet supplies, food, or other items.
If you have a pet at PetSmart, we want you to be happy! We offer a return policy for all of our products, so you can be sure that your pet is in good condition and in the same condition as when you bought it. To return your product, please follow these steps:
- Log into your account on PetSmart Online and select the “returns” tab.
- Click on the “returns form” link below.
- Fill out the form completely and click on the “submit” button.
- We will contact you to follow up with returns and process your order as soon as possible!
To return an online purchase from PetSmart, customers can use the following methods:
- By email: Customers can email their purchase information to refunds@petsmart.com to receive a refund or an alternative product.
- By local store: Customers can visit a local store to return their online purchase.
If you are not satisfied with your purchase, you can return the product to a PetSmart location for a refund or an alternative product. The process is as follows:
- Go to the store and purchase the product you want to return.
- Bring the product back to the store and present it to a customer service representative.
- They will help you figure out what happened and give you a refund or an alternative product.
PetSmart offers an online store finder to help customers locate a store near them. Customers need the box the product came in and the packing slip or shipment confirmation to make a return. Refunds are issued back to the original payment channel by credit back to the same card used for the original purchase. Merchandise return cards are issued if customers don’t want their refund on the card used for original purchase or if they paid through another online payment channel like PayPal. ..
The PetSmart return card is only available at the store.
If you have returned your PetSmart online purchase, you can do so by mail. However, the cost of returning the product will be your responsibility.
If you need to return something you bought from PetSmart online, be sure to pack it well and include the packing slip; endeavor to make a copy of it for your own files. Include the PetSmart return shipping label and select a delivery channel that allows tracking and insurance. ..
The only way to get money back is through the return process.
Conclusion
PetSmart has a return policy that is very flexible. When returning a product to PetSmart, it’s best to do so with the original payment channel, the receipt or other evidence of purchase, a government-issued ID, and the product itself.
PetSmart will credit your original mode of payment in no more than 14 business days. PetSmart may give a merchandise credit if you do not have your payment channel on hand or have misplaced your receipt.
Yes, PetSmart accepts returns on chewy products.
PetSmart is no longer accepting returns on Chewy purchases.
Petsmart is no longer accepting returns of Chewy products from customers.
The duration of a PetSmart refund varies depending on the product. ..
PetSmart may take up to 30 days to process a refund for products you return. The time it takes for a credit to be processed may range from three to seven days.
