When does the El Dorado furniture warranty start?
El Dorado offers a one-year warranty on products purchased from the company. This warranty begins on the date of purchase and covers that servicing of the product will take place at the address that was included in the sales order. This warranty is only applicable if you used El Dorado delivery services. If you did not use delivery services, servicing of your purchased products can only happen at the El Dorado store or warehouse where you picked up the merchandise when you accepted it. You are also responsible for checking for deformities and ensuring that your product is free from damage or defects. ..
El Dorados Refund and return policy
If you placed an order for products from El Dorado and decided within 90 days after placing the order that you did not want the products, you were able to request a refund. If you had opted for a delivery option, then the product was considered accepted by the customer when it was delivered and collected. If you rejected the product on delivery, then El Dorado would allow the product to be returned as unacceptable. This policy applies for deliveries within the United States. ..
El Dorado, a luxury retailer, has a goodwill clause which allows the sole and absolute discretion of El Dorado to undertake a partial or full return of products within 5 days of accepting the product with certain perks and strings attached. These include that you request promptly for a refund or return promptly within 5 days of accepting the product, that the product you are returning is in the same condition as it was delivered to you, and that it shows no sign of wear, abuse or commercial usage. This goodwill clause, however, does not accept a refund of money but only return of goods. ..
What does the El Dorado warranty not cover?
The El Dorado limited warranty does not apply to products purchased from furniture outlets, gifted or products that are donated, or rented for business, commercial and institutional or any uses that are not residential, or products abused or mistreated after evaluation by the company, or for products sold outside the United States. If the product is damaged due to wear and tear, or other things like scratches, damage by pets, bad cleaning, abusive use, and other severe damages that are not natural occurrences based on the context of furniture and mattress; in such cases; the warranty is not applicable.
Conclusion
El Dorado Furniture is a great option if you’re looking for furniture that will make you feel comfortable financially. However, the availability of your product is not guaranteed, and El Dorado reserves all rights to cancel any order you might have placed at any point in time if the product eventually becomes unavailable and the company takes up no liability if and when it cancels a product. El Dorado also strives to deliver your products within the specific time except in cases of situations beyond its control. Products may also vary in delivery based on the type of furniture and the inspection of the products at El Dorado showrooms. ..
