Here is a step-by-step guide on how to return your Xfinity equipment:
Step 2: Explain the problem Step 3: Request a refund or replacement
- Call the customer service number and explain the problem.
- Request a refund or replacement. ..
Step 2: Make sure you have everything you need to survive in the wild.
Step 3: Return your package from a nearby UPS store.
Now that you have your proof of ownership, it’s time to file a claim with the authorities. This will require some paperwork and a bit of detective work, but it’s worth it to get your property back.
If you have not received your refund yet, please contact your bank or credit card company. They may be able to process a refund for you.
Step 2: Tell the customer service representative your problem Step 3: Request a refund or replacement Step 4: Get a new product or service
If you rented a modem/router and cable box from Comcast, or any other cable provider, and now want to return them, we can help. First, we need to understand why you’d like to return them. Maybe you just realized that your service wasn’t as great as you thought it would be and wanted to make things right. Or maybe you just didn’t like the product and wanted to get your money back as soon as possible. Whatever the reason, we can help. But first, we need some information from you. That way, when we call Comcast customer service and ask for a representative, they can actually help us out instead of wasting our time on the phone. So tell us what happened: where did you leave your modem/router and cable box? Did you take it with you when you left? Did someone at Comcast try to reach out to you over the phone but couldn’t? If so, please tell us all about it! We want to make sure that everything is taken care of properly so that we can give our customers their money back in a timely manner.
If you don’t have a prepaid shipping label, you can get one from USPS or UPS or whoever. It shouldn’t cost more than $5-$10.
Step 2: Make sure you have everything you need to survive in the wild.
If you’re unsure how to pack your item, contact Comcast or visit a nearby location and ask a representative. They’ll be happy to show you how they do it. In addition, many stores carry packing supplies that you can use—at a small cost—to package your items properly. ..
UPS Store locations or calling 800-PICK-UPS can help you purchase packing materials for your shipments. You can also find them at other retail outlets, such as Staples and Office Depot. Always check with your local store before purchasing packaging from them, as some may charge for their services.
When you buy a device, be sure to take care of it during transit by using the correct packaging.
Step 3: Return your package from a nearby UPS store.
UPS offers free delivery of returns back to them, so make sure you have a copy of your receipt and an anticipated deadline for processing and returning your refund to you.
Now that you have your proof of ownership, it’s time to file a claim with the authorities. This will require some paperwork and a bit of detective work, but it’s worth it to get your property back.
To submit an online claim, you must have your account number and password for verification purposes. If you do not know your account number or if you are a new customer, please contact us at 1-800-XFINITY (1-800-934-6489).
We want to ensure that you have the correct information before sending you any equipment, so we will send you a confirmation email with instructions on how to return any unwanted equipment. You can either return the equipment by mail or by dropping off the equipment at one of our retail locations.
If you have registered for your XFINITY Equipment and choose to drop off the equipment, refunds will take approximately 4-6 weeks from receipt and approval of equipment. Refunds via check can take up to 10 business days once processed depending on banking institution processing times. For more information on returning your XFINITY Equipment, please visit their Return Policy page.
If you have not received your refund yet, please contact your bank or credit card company. They may be able to process a refund for you.
Comcast has sent you a refund for your device. Please allow up to two billing cycles for the credit to appear on your bill.
After you cancel service, Comcast/Xfinity will process your request and all future charges to your account will stop. This usually lasts for a month, but could be longer depending on XFINITY’s billing cycles.
If you are renting Xfinity equipment, it is important to understand the different types of returns that can be made, what must be sent back, and how often. This information will help you decide if renting Xfinity service is the best option for your needs. ..
Yes, you may need to return any cables and other accessories that you received from your government.
Cable box and its peripherals must be returned to the cable company.
If you are returning a product, you will need to bring the product’s original packaging and any accessories that were included. You will also need to bring the product’s receipt or warranty card.
To return your equipment to Xfinity, you’ll need: -A voice modem -An xFi gateway -An internet modem -A modem/router -A TV box -Xfinity cameras ..
How do I return the equipment I bought from a store?
You can visit a local Comcast center or order it and have it shipped via UPS.
